Answered By: Corporate Communications
Last Updated: Feb 17, 2017     Views: 85

You will need to download the current version of Adobe Reader. Earlier versions not be able to open some documents. You may also experience difficulties if Adobe Reader has not been installed correctly. For the current version of Adobe Reader and for more detailed help on installing and/or resolving problems with Adobe Reader try Adobe's website.

In addition, please ensure that javascript and cookies are enabled. Both of these things need to be enabled for document to open successfully.

The problem may also be due to the setup of your computer. Often a firewall can prevent access, as can security options in your browser or antivirus programs. Make sure you use the link from the Curtin Library home page, do not bookmark the login page.

In summary:

  • enable cookies
  • enable javascript
  • disable firewalls
  • disable ad blockers and spyware
  • try an alternate browser

Curtin University Library

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